Object of the General Conditions

The following General Conditions, together with the rest of the Terms and Conditions, establish the legal framework that regulates the use of the website www.ticketsnet.es, of which Javaleads S.L., (hereinafter, TicketsNET®) is the owner, as well as the services provided by TicketsNET® through it. These will always be at your disposal at www.ticketsnet.es for consultation, filing or printing.

This section also contains all the necessary information on the procedures that the user must follow to buy a ticket to a event or show, terms and conditions, return policy, etc. For questions related to the protection of personal data, please visit our User Privacy Protection Commitment.

The parties: TicketsNET® and the user

TicketsNET® is an online purchase service, available 24 hours a day (with exceptions), where you can conveniently purchase tickets for all kinds of shows and events through the Internet from your computer.

Through of our site www.ticketsnet.es, Javaleads S.L. puts at your disposal an advance ticket sales service, facilitating the purchase of tickets for the public and users, managing their distribution on behalf of and on behalf of the promoter.

Javaleads S.L. is a Spanish limited company domiciled at Calle Luchana, 4, 4ºA, Madrid, registered as a Limited Company in the Mercantile Registry of Madrid, 30242, folio 80, section GNE, page 544334, entry 1. TicketsNET® makes available to the user the email address legal@ticketsnet.es for any questions related to the Terms and Conditions of this website.

The use of the Web attributes the condition of user to any person who accesses through www .ticketsnet.es and the use for the purchase of tickets implies acceptance of the provisions included in these Terms and Conditions in the version published by TicketsNET® at the same time the user accesses the web.

The user declares that he has the necessary legal capacity to act and contract on the web in accordance with the conditions detailed below, which he declares to understand and accept.

The user is responsible for providing his data correctly. nte in the purchase processes established on the TicketsNET® website, paying special attention to the introduction of bank and personal data.

TicketsNET®, in accordance with its commitment to protect information of users undertakes, to the use of the data included in the file, to respect their confidentiality and to use them in accordance with the purpose of the file, as well as to comply with their obligation to save them and adapt all measures to avoid alteration , loss, treatment or unauthorized access in accordance with the provisions of current legislation regarding the protection of personal data. The sending and remission of data that is made by the user through the TicketsNET® website or the information that the user sends, is protected by techniques suitable for this purpose currently available. In addition, the data supplied and stored in our databases are also protected by security systems that prevent unauthorized third parties from accessing them. TicketsNET® makes its best efforts to have the most up-to-date systems for the effectiveness of these security systems.

The user agrees to use the services and content on our Website in accordance with the Law and the general terms and conditions of the services offered by TicketsNET® at all times, and must refrain from using them to:

(1) Transmit your access credentials to unauthorized third parties, and you must immediately notify TicketsNET® of the knowledge of this information by third parties in order to take the appropriate measures.
(2) Enter on the servers of TicketsNET® any data processing programs in order to cause damage to the computer systems of TicketsNET®, its suppliers or third-party users of the Website.
(3) Carry out any illicit, fraudulent and/or incivil activity or that prevents the correct use of www.ticketsnet.es.
(4) Practice activities that constitute an infringement of the regulation on intellectual or industrial property or any other rule of the applicable legal system.
(5) Make copies or duplicates of the information and contents of www.ticketsnet.es or use or exploit it for commercial purposes.
(6) Enter in our website content of a racist, xenophobic, pornographic, advocating terrorism and/or human rights nature.

When registering on the TicketsNET® website to purchase tickets or access information personalized commercial, the user will receive a password that must be changed for one of their exclusive knowledge. The user must duly safeguard the access credentials (username and password) for access as a registered user. Since they are of a personal and confidential nature, the user is ultimately responsible for their use, and must avoid their use by any third party.

Use of the TicketsNET® website by Minors
The use of our website is prohibited to minors under 14 years of age. TicketsNET® is not responsible for the veracity and accuracy of the data provided by the user, for this reason it is not possible to safely verify their age. For this reason, TicketsNET® will not assume any responsibility for people who fail to comply with this prohibition. For purely auditing purposes and to validate the user data, TicketsNET® may contact any user at any time so that they can demonstrate the veracity of the information provided at the time of registration by means of a photocopy of the DNI or equivalent documentation. The lack of response to the request or an incomplete response may lead to the blocking or deletion of the user profile. For legal reasons, if TicketsNET® becomes aware that an account belongs to a child under 14 years of age, it reserves the right to immediately remove or block said user profile.

Applicable legislation and modification of these general conditions
These general contracting conditions and the particular conditions that may be defined for each individual transaction, will expressly regulate the commercial relationship between TicketsNET® and third parties (hereinafter "customers") who contract through the portal www. ticketsnet.es

These General Conditions comply with the requirements established in Law 34/2002, on services of the information society and electronic commerce, Law 7/1998 on General Contracting Conditions, the Royal Decree 1906/1999 which regulates telephone or electronic contracting with general conditions in development of article 5.3 of Law 7/1998, Law 26/1984 Gen General for the Defense of Consumers and Users, Law 7/1996 on the Regulation of Retail Trade, and any applicable legal provisions.

TicketsNET® reserves the right to modify these General Conditions, through the publication of said modifications on the portal www.ticketsnet.es to adapt them to current legislation or to the needs of the company.

If any existing clause in these general conditions is declared, totally or partially, null or ineffective , such nullity or ineffectiveness will exclusively affect said provision or the part of it that is null or ineffective, the validity of the general conditions persisting in everything else, having such provision, or the part of it that is affected, for not included until the modification and permanent publication of the modified general conditions.

Use of the TicketsNET® Website by Minors.

The use of our website is prohibited to children under 14 years old. TicketsNET® is not responsible for the veracity and accuracy of the data provided by the user, for this reason it is not possible to safely verify their age. For this reason, TicketsNET® will not assume any responsibility for people who fail to comply with this prohibition. For purely auditing purposes and to validate the user data, TicketsNET® may contact any user at any time so that they can demonstrate the veracity of the information provided at the time of registration by means of a photocopy of the DNI or equivalent documentation. The lack of response to the request or an incomplete response may lead to the blocking or deletion of the user profile. For legal reasons, if TicketsNET® becomes aware that an account belongs to a child under 14 years old, it reserves the right to immediately remove or block said user profile.

Applicable legislation and modification of these general conditions

These general contracting conditions and the particular conditions that may be defined for each individual transaction, will expressly regulate the commercial relationship between TicketsNET® and third parties (hereinafter "customers") who contract through the portal www.ticketsnet.es
These General Conditions comply with the requirements established in Law 34/2002, on services of the information society and electronic commerce, Law 7/1998 on General Contracting Conditions, Royal Decree 1906/1999 by which telephone or electronic contracting is regulated with general conditions in development of article 5.3 of Law 7/1998, Law 26/1984 General for the Defense of Consumers and Users, Law 7/1996 of Retail Trade Management , and as many legal provisions as may be applicable.

TicketsNET® reserves the right to modify these General Conditions, through the publication of d These modifications in the portal www.ticketsnet.es to adapt them to current legislation or to the needs of the company.

If any existing clause in these general conditions is declared, totally or partially, null or ineffective, such Nullity or ineffectiveness will exclusively affect said provision or the part of it that is null or ineffective, with the validity of the general conditions persisting in everything else, having such provision, or the part of it that is affected, as not included until the modification and permanent publication of the modified general conditions.

Conditions and use of the service

Although the ticket sales service is commercial in nature, with the user having the necessary information on the price of each ticket at all times on the web, said information service offered through the www.TicketsNET.es website is free for users.

TicketsNET® intends to provide event promoters and the target public in general with an additional channel for the sale and acquisition of said tickets, although TicketsNET® will not act at any time as the promoter of the event or show since it does not have the licenses for it.

Unless otherwise specified, TicketsNET® will not participate in any organizational aspect of the events put up for sale through its website. TicketsNET® is expressly exempt from any obligation and/or responsibility that may correspond to the Promoter related to the conditions of organization of the event, such as the visibility conditions of the venue where the event or show takes place, its acoustic quality, the comfort of the premises , accessibility, etc Likewise, the contents, services and products that appear in the advertising and promotional actions of the TicketsNET® website correspond solely and exclusively to its advertisers.

Once the ticket is purchased, its amount will not be changed or refunded , except for reasons provided for in current legislation. The ticket must be printed on a laser or inkjet printer for presentation at the event or show.

All changes that occur after the start date of ticket sales such as: changes of dates, venue, artists, cancellation of the event, etc. They will be the exclusive responsibility of the Promoter of each event.

In the event of any change that occurs in an event or show, TicketsNET® undertakes:

a) To publish it on its website as soon as it becomes aware of said changes, in order to keep users who may be interested in said information duly informed.
b) To send a message to the email address or an SMS to the mobile phone number indicated by the user at the time of purchase informing users who have purchased tickets through our platform about such changes.
c) In the event that the Promoter decides to proceed with the refund of the amount, TicketsNET® will inform the user about the procedure adopted by the Promoter for this purpose. Likewise, in the event of cancellation of the event, information will be given on the procedure for exchanging or returning tickets.

Any action of illegal resale of a ticket or the attempt to resale illegally constitutes sufficient reason for the cancellation of the tickets. rights of said ticket without the right to reimbursement or any other type of alternative compensation.

The use of this ticket acquisition and electronic payment system will constitute a crime of electronic fraud, provided for in article 248 of the Penal Code and punished with up to six years in prison, when one or more of the following circumstances occur:

- Providing false information about the buyer or the number of the card used as a means of payment
- Using the information of people other than the buyer
- Provide card numbers that do not coincide with that of the buyer
- Usurp the condition of holder of foreign cards
- Use card numbers generated with software s or similar algorithms.

A ticket may not be used for advertising, commercial, promotional, game, contest or betting purposes, without the prior, express and reliable authorization of the Promoter.

TicketsNET® is not responsible for possible price differences with other means or sales channels.

Tickets are issued in accordance with the rules and regulations of the venue and the Promoter of the event. All details about access to the event venue will be available to the user at the venue's own box office. The infraction of any of said rules and regulations, or any other act that may cause damage, harm or injury, will entitle the manager of the venue or the Promoter of the event to expel the user from the venue. In any case, TicketsNET® recommends and refers the buyer to the rules established, in each case and for each event, by the Promoter of the specific event or show at any given time.

TicketsNET® is not responsible for the loss or theft of the ticket if it is validated prior to its evaluation by the user at the box office.

In general, the unauthorized use of photographic or recording equipment at events is prohibited. Laser pointers, or any device that could endanger the people involved in an event (organization or public), the use of mobile phones in the venues, the assistance of animals (except guide dogs according to current legislation) are also generally prohibited. ) and assistance with food and drink of the client.

The venue, the Event Promoter and TicketsNET® are not responsible for any personal belongings that the user carries at the time of their attendance at an event or show .

TicketsNET® informs that the event or show may be recorded for promotional and/or commercial purposes. Ticket holders grant their consent by accessing the venue of the event or show so that their image can be recorded and subsequently reproduced for the aforementioned purposes as part of the public.

The Promoter reserves all image rights and intellectual property of the show. The Promoter reserves the right to modify the program of the event. It is an essential condition for admission to keep the ticket complete and in good condition.

The Promoter reserves the right of admission and may register the public at the entrance. The entry of any object that the Organization considers dangerous is not allowed.

Entries may be restricted to a maximum number per person, per credit card and, for some events, per family.

The TicketsNET® website uses market technology to improve the security, integrity, exhaustiveness, accuracy and protection of the personal data it has collected, incorporates adequate safeguards and has established sufficient precautions to protect said information from possible loss or fraudulent use or malicious. The rules on data protection and security of www.ticketsnet.es are reviewed periodically and constantly optimized, all efforts are aimed at ensuring that only authorized persons can access the information you provide.

TicketsNET® declines any responsibility in the event of interruptions or a malfunction of the services or content offered on the Internet, when its cause was caused by failures caused by natural disasters, situations of force majeure, extreme urgency, computer attacks or intrusions, any other situation of force majeure or fortuitous cause or for reasons not attributable to TicketsNET® and its systems. Likewise, TicketsNET® is not responsible for network outages, business losses as a result of such outages, temporary power outages, errors in telematic networks, etc. TicketsNET® continually makes its best efforts to avoid this type of incident within its scope of action.

How to buy tickets?

To make buying tickets as easy as possible for users, TicketsNET® makes several options available to the public:

- By Internet
- By Mobile
- By Phone (902 559 634 )

Buy tickets online or mobile:

Buying your tickets online, the user is freed from waiting in line at the purchase, and in addition, they will have a history of purchase activity for consultation at any time and place, being able to print the tickets from any location with a computer, a printer and an internet connection.

Payment Methods:

We accept the following credit cards: Visa and Mastercard, regardless of the entity and modality (credit/debit).

The ticket sales system uses a secure server and the latest information encryption technology. There is more information about the operation of the secure server in these general conditions.

How do I get my tickets?

Once the purchase is complete and the confirmation email is received, the tickets will be available for printing in your email account.

Return policy and right of withdrawal

The refund of the amount of previously purchased tickets is not allowed. The impossibility of attending an event or show or the commission of an error when purchasing the ticket or tickets are not reasons that allow their return.

The user may not exercise the right of withdrawal or resolution , in accordance with current regulations on consumption and retail management.

TicketsNET®, as a distributor, may solely and exclusively proceed with the cancellation of tickets and, therefore, the return of its amount when it receives an express order from the promoter of the event and/or show in the event of cancellation, change of dates, etc.

Refunds for change or cancellation

In case of cancellation, the refund may be made within a period of fifteen days from the date of public communication of the suspension of the show. After this period, no refund will be accepted.

Purchases made by phone, Internet or ATMs:

The refund of the amount of the tickets will be executed automatically to the card(*) from which the purchase was made in a period of approximately 3 to 15 business days.

(*) The refund is effective within the from 3 to 10 business days following the communication we make to you. To verify the payment, you must consult the statement of the bank card (debit or credit) used for the purchase.)

Important note:

The purpose of TicketsNET® is to offer its customers a comfortable and safe distribution network for the purchase of tickets. Our objective is to continuously improve the service, so the opinion of the users is important to us, at the address suggestions@ticketsnet.es we will collect the suggestions and observations of the users to improve the service.

Intellectual and industrial property

The contents provided telematically by TicketsNET® as well as the contents posted on the network through its web pages, constitute a work in the sense of the legislation on intellectual property, for which they are protected by the applicable international laws and conventions in the matter. of protection of said intellectual property.

Any form of reproduction, distribution, public communication, transformation, making available and, in general, any other act of public exploitation referring to both the Web pages and their content and information, without the express and prior consent of TicketsNET®.

Consequently, all the content displayed on the different websites and especially, designs, texts, graphics, logos, icons, buttons, software , trade names, trademarks, industrial drawings or any other signs that can be used industrially and commercially are subject to intellectual property rights. Intellectual and industrial property of TicketsNET® or of third-party owners of the same who have duly authorized their inclusion in the different websites.

The contents, images, forms, opinions, indexes and other formal expressions that are part of the pages Web, as well as the software necessary for the operation and visualization of the same, also constitute a work in the sense of Copyright and are, therefore, protected by international conventions and national legislation on Intellectual Property that are applicable. . Failure to comply with the above implies the commission of serious illegal acts and their sanction by civil and criminal legislation.

Any act by virtue of which the users of the services or contents can exploit or use commercially, directly or indirectly, in whole or in part, of any of the contents, images, forms, indexes and other formal expressions that are part of the Web pages without the prior written permission of TicketsNET®.

Specifically, and without exhaustive character, the acts of reproduction, distribution, exhibition, transmission, retransmission, broadcast in any form, storage in physical or logical media, digitization or making available from databases other than those belonging to or authorized by TicketsNET are prohibited. ®, as well as its translation, adaptation, arrangement or any other transformation of said opinions, images, forms, indexes and other formal expressions that are make available to users through the services or content, insofar as such acts are subject to the applicable legislation on intellectual property, industrial property or image protection.

TicketsNET® is free to limit access to the Web pages, and to the products and/or services offered therein, as well as the consequent publication of the opinions, observations, images or comments that users may send via email.

TicketsNET® in this sense, may establish, if it considers it appropriate, without prejudice to the sole and exclusive responsibility of the users, the necessary filters in order to prevent content or opinions, considered as racist, xenophobic, discriminatory, pornographic, defamatory or that, in any way, promote violence or the dissemination of clearly illegal or harmful content.

Those users who send to the web pages of TicketsNET®, to its department of suggestions, observations, opinions or comments through the service made available or through email, unless they express the contrary in a certain and unmistakable way, in the cases in which Due to the nature of the services or content, this is possible, it is understood that they authorize TicketsNET® for the reproduction, distribution, exhibition, transmission, retransmission, broadcast in any format, storage in physical or logical media, digitization, making available from bases of data belonging to TicketsNET®, translation, adaptation, arrangement or any other transformation of such observations, opinions or comments, for all the time of copyright protection that is legally provided.

Furthermore, it is understood that This authorization is made free of charge, and that by the mere fact of sending a communication through the means made available by or TicketsNET® or by email such observations, opinions or comments, users decline any remuneration claim by TicketsNET®.

In accordance with what is stated in the previous paragraph, TicketsNET® is also authorized to proceed to the modification or alteration of such observations, opinions or comments, in order to adapt them to the needs of the editor formatial of the Web pages, without it being understood that there is absolutely any type of injury to any of the moral faculties of copyright that users may hold over them.

Reproduction or copying is prohibited of any of the technical, logical or technological resources by virtue of which a third party may benefit, directly or indirectly, with or without profit, from each and every one of the contents, forms, indexes and other formal expressions that are part of the Web pages, or the effort made by TicketsNET® for its operation.

TicketsNET® will not assume any responsibility for consequences derived from the behaviors and actions mentioned above, in the same way that it will not assume any responsibility for the contents , services, products, etc., of third parties that can be accessed directly or through banners, links, links, hyperlinks, framing or similar links from the websites of TicketsNET®. All this without prejudice to TicketsNET® making its best efforts to prevent incidents in this regard and acting diligently to remove or disable any link that refers or recommends any activity or information that is illegal or likely to harm property or rights of third parties, from the moment in which it has actual knowledge.

The ownership and management of www.ticketsnet.es corresponds to Javaleads S.L. No material on this website or any other site whose property, management, license or control corresponds to TicketsNET® may be copied, reproduced, republished, uploaded or published on the network, or transmitted or distributed in any way, except the download of a copying the materials on a single computer for your home, personal, non-commercial use, provided that you keep intact all copyright and other proprietary notices. Modification of the materials or their use for any other purpose is a violation of TicketsNET®'s copyright and proprietary rights. For these purposes, the use of these materials on any other website and in any other networked computer environment is prohibited.

Company data

In compliance with the provisions of Spanish legislation, in the Information Society Services Law (LSSI), published in the Official State Gazette (B.O.E.) of July 12, 2002 and the current Organic Law 15 13/ 12/1999 of Spanish Data Protection (LOPD), the identification data of the company is exposed as well as the use to which this website is destined.

TicketsNET® is a registered trademark that belongs to Javaleads S.L. granted by the Spanish Patent and Trademark Office with file number M-3069833 and published in the Official Industrial Property Gazette on 07/15/2013

Name: Javaleads, S.L.
C.I.F.: B86540804
Phone: ( 34) 902559634
Contact email: contacto@ticketsnet.es

Registration data in the Mercantile Registry

Javaleads, S.L., hereinafter TicketsNET®, is a Limited Liability company incorporated in Madrid, registered in the Mercantile Registry of Madrid in volume 30242, folio 80, section GNE, page 544334, entry 1.

Legal information

Welcome to the TicketsNET® website. The purpose of this website is to provide the general public with information regarding the sale of tickets for the events that we have available and the products and services marketed by TicketsNET®. Please read the following information carefully before using this website. The use of this digital publication and its content is subject to these conditions of use. If you do not accept the following terms and conditions, please refrain from using our website and its content. These general conditions are ruled by the Spanish Law. For any dispute that may arise from the application and interpretation of the same, TicketsNET® and the User, expressly waiving any other jurisdiction, submit to the Courts and Tribunals of the city of Madrid (Spain).

1. INTELLECTUAL PROPERTY

TicketsNET® is the owner of all the rights to the software of the website as well as the industrial and intellectual property rights related to the contents included therein, with the exception of the rights to products and services that are not owned by this website. Company, whose trademarks are registered in favor of their respective owners, and as such are recognized by TicketsNET®.

This website may contain references to trademarks or registered trademarks of Javaleads S.L.. Its use is prohibited without the prior and express consent of TicketsNET®. All other references to other trademarks or registered trademarks belong to their respective owners.

Any person is authorized to view, copy, print and distribute any document published by TicketsNET® on this website, provided that: ( i) said document will be used exclusively for informational purposes; (ii) said document may not be used for commercial purposes; (iii) said document must always include a reference that it is the property of TicketsNET®.

The materials on this website are protected by copyright and any unauthorized use of any material on this website may violate copyright. regulations on copyright, trademarks and other regulations. The authorization granted to use this website will be understood to be automatically terminated in the event of infringing any of these Conditions, being obliged to immediately destroy any material obtained or printed from the website.

TicketsNET® does not grant any license or authorization of use of any kind on their industrial and intellectual property rights, business secrets or on any other property or right related to the website and its contents.

2. LEGAL WARNING

The information on this website is provided without warranty of any kind, either explicit or implicit, and may be changed or updated without prior notice.

All information received by TicketsNET® through this website will not be considered confidential unless it is contemplated in the data confidentiality section. Any other information that is sent to TicketsNET® through these web pages may be used, reproduced, transformed, transmitted or disseminated by TicketsNET® at will.

TicketsNET® does not assume any responsibility derived from the contents that third parties parties have included in the hyperlinks referred to on this page. The establishment of the hyperlink does not imply in any case the existence of relations between TicketsNET® and the owner of the Web page in which it is established, nor the acceptance and approval by Javaleads of its contents or services offered there made available to the public. .

Any alteration, change, modification or adaptation of this website or any information it contains is expressly prohibited.

TicketsNET® is not responsible for any damage or harm in the software or hardware of the user that derives from access to its website or from the use of information or applications contained therein. Likewise, it is not responsible for or guarantees the availability and continuity of access to this website or that it is free of errors.

The User will be liable for damages of any nature that TicketsNET® may suffer as consequence of the breach of any of the obligations to which it is subject by these conditions. The User is aware and voluntarily accepts that the use of any content of this Web page takes place, in any case, under the sole and exclusive responsibility of the User.

3. DATA CONFIDENTIALITY

TicketsNET® undertakes to respect the confidentiality of the personal data provided by visitors to the website in application of the provisions of Organic Law 15/1999 of December 13, on the protection of personal data.

The information sent to TicketsNET® through this website will be treated in accordance with European or national legislation, as appropriate, regarding the privacy of information. Your submission of such information implies authorization for TicketsNET® to use it for its purpose, and to transfer it to any subsidiary or company associated with Javaleads S.L., where it will be treated according to the same principles.

If you wish update your personal information, please contact our Human Resources Department. TicketsNET® may, in certain cases, keep the information for statistical or historical purposes.

This site uses audience measurement tools, which allow analyzing the behavior and profile of anonymous visitors, with the aim of improving the operation of the site, this measurement uses third-party cookies, you can access the privacy policy of this company and the opt-out mechanism at contacto@ticketsnet.es

4. LEGAL CONTACT

For any suggestion or question about this legal notice, please contact us.

contacto@ticketsnet.es

Updated, April 2014 Copyright: © 2014. TicketsNET®. Total or partial reproduction is prohibited. Legal warning.

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